...feel that its really up to you as to how you want the clothes to fit, some people like it oversized and others fitted; heres a rough guideline to help you on your way when choosing a product. 

Sweatshirts / T-shirts / Coats & Jackets

S  /  HIS 38" (100cm) HERS 8/10

M  /  HIS 42" (106cm) HERS 10/12

L  /  HIS 44" (112cm) HERS 12/14

XL  /  HIS 46" (116cm) HERS 14 

When buying our knitwear we suggest you order a size smaller than you would in the sweatshirts and t-shirts, i.e. if you buy a large sweatshirt, buy a medium knit!  

If in doubt do not hesitate to ask us via info@jam-industries.co.uk

RETURNS 

We want to make sure you are happy with your products and will work with you to solve any problems that may arise along the way.  

Inside your returns package please include a copy of your order number (if bought online) or receipt number (if bought in store) and instructions on whether you would like a full refund or exchange

Jam Industries 
Island Street
Salcombe
Devon
TQ8 8DP

All products unworn products are entitled to be fully refunded or exchanged when returned to us within 28 days of purchase. All refunds will be paid via the original payment method. Pease note original shipping charges are non-refundable if purchased online. 

The above applies for our Christmas returns policy, however we do offer a further 28 days from Christmas Day for exchanges and credit notes.

If any items are damaged during shipping, a replacement item will be sent free of charge. Please inform us via email of any damage immediately upon delivery. You must notify us within 3 business days of the delivery date for any damage claims to be considered valid. We reserve the right to deny any damage claims after this three day window, but we will consider all claims on a case-by-case basis.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will contact you (the customer) directly and if the product is deemed unsatisfactory then we will seek to replace the product or if in the case of complete dissatisfaction - a full refund together with return postage will be returned to the customer concerned.

PAYMENT:
All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

We accept payment via VISA and MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorised access to card details.

We do not store card numbers after the transaction has been completed.

PAYPAL:
PayPal allows secure payment from your bank account, credit card or PayPal account.

CONFIRMATION:
When your order is received, you will be emailed an order confirmation. In the event that we are unable to deliver your order we will inform you and cancel the order.

DELIVERY TIME:
UK Orders: 2 - 5 working days. European orders: 5 -10 working days. International orders: 7 - 14 working days These terms and conditions are subject to change.

GENERAL
All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

If you place an order with us, we request certain personal information. You must provide contact information (such as name, email and delivery address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use your contact information.

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

USE OF COOKIES
When you visit the website, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets wikiHow help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent.

DISCLAIMER
Jam Industries strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out prints and other unintentional errors on the website. We reserve the right not to be liable for these errors or changes.